Description Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to exceed expectations providing service and products that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner. Position Summary: Assist Kitchen Manager in all areas of the kitchen/food service located in the Quality Dairy Convenience Store to maximize customer satisfaction and profitability. Job Responsibilities: Maximize Customer Satisfaction and Sales Improvement by delivering 'Customer Service +1'. • Provide quick, friendly service, with a welcoming smile. • Customer service focus. • Create a pleasant and positive work environment. • Handle customer's questions, complaints, and concerns quickly and appropriately. • Monitor and work with management to adjust menu item "build to's" by day part to maximize sales and minimize waste. • Use the Quality Dairy's Operating Procedures to provide a high quality and consistent product to the customer. Duties and Operations • Ensure product availability for customers, including prompt fulfillment of on-demand orders. • Complete any necessary Kitchen Manager duties on the Manager's days off such as prep, ordering, etc. • Prioritize duties and manage time to complete all assigned tasks. • Communicate shift activities or concerns to the Kitchen Manager and Quality Dairy Store Manager or Shift Managers. • Maintain displays, marketing, and product presentation in accordance with Quality Dairy's policies. • Willing to work flexible hours when needed. • Follow vendor check-in procedures, including communication of any variances to the Kitchen Manager. • Perform stocking, cleaning, and food preparation. • Perform shift opening or closing procedures. • Clean and perform routine maintenance on all equipment, contacting store management or maintenance per policy with concerns. Safety and Security • Comply with all Food Safety Regulations and report any concerns to management. • Ensure internal and external store areas are kept free of safety hazards. • Correct and report any safety or security violations, concerns, etc. to the Kitchen Manager or Quality Dairy store management. Personal Conduct • Model professional and appropriate behaviors for customers and fellow staff members. • Follow through on assigned tasks and demonstrate timeliness in completion. • Maintain confidentiality of store personnel and operations. • Follow all policies: dress code, attendance, food safety, etc. Relationships: Kitchen Manager: • Immediate Supervisor • Consult regarding policy and procedures, problems, questions • Consult to determine customer count and trends for the day • Communicate regarding training progress/deficiencies, successes or concerns from shift • Exchange ideas Quality Dairy Store Management: • Inform of any concerns on shift. • Communicate to determine business volume and trends for the day • Work with to ensure good customer service. District Supervisor • Inform of any problems or questions, if unable to reach QD Store Manager • Inform of questions/problems which were not resolved by the QD Store Manager • Exchange ideas Department Heads • Communicate as needed through the chain of command ensuring effective, efficient operations of Quality Dairy's food service department. Essential Skills, Abilities, and Physical Demands: • Ability to communicate effectively orally and in writing with customers and other store Associates • Ability to work without close supervision • Ability to work with and through other people • Judgment and decision making to handle questions or problems relating to people, equipment, products, etc. • Ability to read, follow and implement policies, procedures, and programs • Awareness of merchandising, safety/security and personnel issues which need attention • Ability to adapt to changing circumstances, personalities and shifts • Work flexible hours, mostly early mornings • Handle multiple priorities quickly and effectively • Standing without sitting for 6-10 hour shifts (sitting only for a break of up to 20 minutes) • Stooping/kneeling to floor level, climbing, bending and stretching above chest level • Lifting/moving up to 25 pounds on a regular basis • Lift and organize cases of product and other containers weighing up to 50 pounds one or more times per shift