IT Desktop Technician
The National WWII Museum
The National WWII Museum is an EEO employer - M/F/Vets/Disabled The National WWII Museum is currently seeking an ITDesktop Technician. This position'sprimary role is to provide desktop support to the Museum's end users, bothon-site and remote. This includes receiving, prioritizing, documenting,troubleshooting, and resolving end users' requests as well as assisting withthe set-up and installation of IT equipment. MajorResponsibilities: Receive, investigate, and resolve softwareand hardware problems for computer users; is responsible for the first levelsupport of printers, PCs, IP telephones, copiers, and related equipment. Assist Museum staff with issues about anyof the Museum's supported software and computing platforms in a professionaland courteous manner. Install new computers and software. Train new hires on the proper use of newhardware and on the network services available. Assist in tracking hardware and softwarelicense inventories. Assist with administration of serversystems. Maintain Gateway Ticketing Point of Salesystem, working with tech support to deploy hardware and configure the softwareto accommodate Museum requirements. Solve non-routine and complex software,hardware, network system, and networking and procedure problems. Research questions using manuals andresources and work with other consultants, IT staff, and affiliated vendors inanswering staff questions related to the Museum's IT system. Perform regularly scheduled backup of ITsystems to ensure a reliable backlog of data and files. Establish support desk system for taskmanagement and tracking; develop methods to resolve issues involving IT, phonesystems, and related equipment. Confer with staff, supervisors, andmanagers to determine support requirements for new features and applications. Qualifications: Degree in the computer science field orfour years of relevant experience. Knowledge of applications currentlyutilized by the Museum including Microsoft products (operating systems andoffice productivity), Gateway (ticketing), CounterPoint (retail), Raiser's Edge(fundraising), and Financial Edge (accounting), as well as extensive knowledgeof current developments in the field of information technology. Knowledge of MS SQL, MS Exchange, VPN,Active Directory, Windows Server Administration, Citrix, and othertechnologies. Ability to research problems quickly andresolve issues with minimal direct supervision. Ability to communicate technical issues innon-technical terms understandable to management and staff without informationtechnology expertise. Ability to work on multiple projectssimultaneously, frequently with short immediate deadlines; strong customerservice, time management, conflict resolution, and problem-solving skills. Ability to work effectively with outsidevendors and consultants. As needed, ability to work a flexibleschedule that may extend outside of the typical 40-hour work week, includingweekends and evenings, to complete tasks and deadlines. Please visit our careers page to see more job opportunities.