Overview $10.85/hour + tips Join our Food and Beverage team at Grand Canyon National Park ! Are you enthusiastic about crafting unforgettable dining experiences? Grand Canyon National Park Lodges operates a variety dining outlets ranging from convenient grab-and-go to delicious fine dining restaurants located right on the rim of the canyon. We offer opportunities to share your passion for hospitality by greeting and serving guests front of house or by working back of house, where you will be assisting in the kitchen by cleaning dishes or prepping our guest's top notch meals. JOB SUMMARY: Providing expedient, efficient and courteous service to dining room patrons in taking and delivering of food and beverage orders. As our employee, you receive extremely affordable employee housing, discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for eligible employees. By working with Xanterra Travel Collection among the beauty of Grand Canyon National Park, this is your change to Live, Work, and Explore in one of the most beautiful places on Earth! Responsibilities Remain knowledgeable of property wide offerings, current trail conditions as it relates to water supply, closures and bus routes. Remain fluid with all hours of operations for the restaurant and current menu selections throughout all meal periods. Field phone calls as necessary while assisting guests with all inquiries including guest room dining orders Provide prompt, attentive and courteous service to guests at all times in accordance with unit policies. Accurately take, fill, deliver and charge guest orders for food and beverage using the POS system. El Tovar Dining Room service team will execute In Room Dining deliveries and tray retrieval at Breakfast and Dinner Be knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items. Be knowledgeable of wine, beer and liquor. Comply with all Xanterra South Rim, L.L.C. Food & Beverage Standards. Comply with all State of Arizona alcohol serving laws & Xanterra South Rim, L.L.C. policies. El Tovar Dining Room Servers, Arizona Room Servers and Bright Angel Servers will be responsible for server banking procedures in collecting all payments from guests while complying with all company policies regarding money handling. Comply with all company policies regarding tip reporting. Perform all opening and closing side duties as assigned per shift requirement. Responsible for maintaining proper sanitation of the dining room and side station areas while adhering to ServSafe food sanitation program. Communicate with Service Manager and Kitchen Manager (Sous Chef for El Tovar) on out of stock items or special guest requests. Handle guest complaints politely and in a timely fashion involving the Management Team when necessary. Communicate to Server Assistants (bussers) for additional service with any tables in assigned section. Attend all required training seminars/classes as assigned by the Management Team. Stringently comply with all company appearance and hygiene standards. Adhere to all safety, risk management and environmental policies in performing tasks. Other duties as assigned. What's in it for you? Lodging Discount 50% off Best Available Rate 30 - 40% Retail Discount at Xanterra Parks Discounts at Xanterra Adventure Companies 20 - 30% Food and Beverage Discounts at Xanterra Parks 15% Verizon Phone Service/Products Discount 20 - 60% Discount on Entertainment through TicketsAtWork.com Free Laundry Facilities Rec Center - Fitness Equipment, Computers and Free WiFi Paid Day off on Your Birthday with Restaurant & Retail Discounts Discounted Mule Rides Each Winter Summer Property Olympics Free Grand Canyon Railway Train Rides Wellness Programs and Health Fairs Qualifications Previous front of the house experience in a server or Server Assistant (bussers) capacity. Ability to effectively and courteously interact with a broad cross-section of dining room guests and employees. Ability to safely and properly carry a food tray overhead using a single hand method. Ability to accurately handle cash, room charge and credit card transactions. Server banking knowledge is preferred. A personal working bank of $50-$75 dollars is required. Ability to accurately use, enter and settle orders into the POS system. Ability to learn menu items, wine service, beverage service and up-selling techniques. Knowledge of ServeSafe food sanitation program. Must pass company sponsored alcohol awareness class. Must be available to work evening shifts, weekends, and holidays. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.