From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here. This is a part time position. Schedule will vary between mid and second shift hours. Weekend availability required. This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more. OVERALL RESPONSIBILITIES Include the following but other duties may be assigned • Execute timely and courteous service to guests in his/her own station, as well as other tables in the restaurant, following strict adherence to Wolfgang Puck policies and procedures • Follow the exact Sequence of Service procedures as outlined by Wolfgang Puck policy at all times • Assure and maintain highest standard of service, sanitation and hospitality • Maintain up-to-date knowledge of menu items, wines, beers and cocktails (where available) • Maintain thorough knowledge of P.O.S. system in use • Uphold strict cash handling procedures and be held accountable for all transactions daily • Work closely with store management and other employees to create a Team Concept • Be properly dressed in uniform and maintain a clean, professional appearance throughout shift SPECIFIC RESPONSIBILITIES Include the following but other duties may be assigned Training • Help train new employees and managers using up-to-date policies, procedures and techniques • Promote the WELL philosophy • Attend all meetings and seminars (wine seminars, employee meetings etc.) as directed by Manager Shift Duties • Attend pre-shift meeting • Greet customers immediately with proper greeting. Follow all sequence of service steps with each table • Make specific suggestions for all courses and be aware of selling without being pushy • Execute proper wine service • Handle P.O.S. system quickly and efficiently always being prepared to place order before going to terminal • Maintain table cleanliness throughout meal • Happily assist other employees in their tasks • Perform station opening/closing and side-work duties each shift, and check out with manager Communication • Encourage and praise trainees for good performance • Be patient with trainees’ questions and different levels of experience • Be aware of posted information from previous pre-shifts and follow through accordingly • Communicate any food that has to be re-made, or thrown out for any reason to the expediter • Communicate any irregularities, 86’s or other pertinent information to the manager • Notify the manager of any guest complaint no matter how small it may seem • Notify the manager of any problems with equipment or breakage that would affect the supply of necessary items for service