[Customer Service / Remote] - Anywhere in U.S. / Competitive compensation and benefits - As a Call Center Rep you'll: Answer calls from MedCost customers for benefit questions and support, and provide resolutions as applicable for the levels defined for an entry level call center representative; Identify Customer needs, clarify information, research every issue & provide solutions; Complete a clearly written, detailed, accurate documentation of all conversations in MBS call center database; As necessary, determine the need for escalation and the appropriate referral channels, and send request for additional action steps...Hiring Fast >>