[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Experience Associate you'll: Work with customers through email, live chat and phone to guide them through any challenges and resolve their operational and technical issues, making Headway feel like magic; Consistently identify any trends and patterns in providers' and patients' experience, and advocate for process and product changes to remove any friction and create a delightful Headway experience; Use available resources to continuously stay up-to-speed on Headway's evolving product and service, and insurance practices...Hiring Fast >>