[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home office set up - As a Customer Support Associate you'll: Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner; Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner; Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more; Create engaging content and help center resources; Help to continuously develop and expand processes in order to streamline CX workflows...Hiring Fast >>