Senior Manager II, SMB Account Management (CA) Home
Position Summary... What you'll do... The Walmart Marketplace is a curated community of respected, professional sellers who offer only top-quality, authentic products and best-in-class customer services. The Senior Manager II, Marketplace Lead for Small and Medium Businesses (SMB) will be responsible for overseeing a high performing team of account managers who will work with SMB sellers to maximize their business performance on the walmart.com platform. You will set the overall business objectives and drive the day-to-day operations for the team to deliver the sales, profit, listing quality, seller performance and seller experience goals. You will prioritize and champion opportunities to expand selection, improve discoverability, influence pricing and inventory and drive adoption of seller growth programs. If you are customer-focused, results oriented, have a passion for innovative problem solving and eager to thrive in a high growth environment, this role is for you! You'll sweep us off our feet if: You are seller obsessed and relationship driven. You thrive in constantly evolving, fast-paced, dynamic environments. You're results-oriented with a proven track record of leadership and taking ownership to produce exceptional results. You prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members. You are proactive and take a holistic approach to problem solving and like to take on new and complex challenges. You are always looking for opportunities to optimize business results by building strong partnerships both within and outside of the organization. You'll make an impact by: Managing performance : Drive performance against business goals and metrics. Lead annual and quarterly business planning and performance tracking for SMB sellers. Developing a SMB strategy : Define and execute a Marketplace SMB management strategy including seller cohorts, identifying key performance metrics, graduating sellers from Tier 2 to tier 1 accounts, pricing, inventory, campaign participation, program adoption and more. Strategic problem solver: Consistently operate with a systematic approach to solving complex business problems where no single 'right' answer exists. Ability to clearly define, analyze and propose multiple solutions that solve for the underlying objective while clearly articulating and identifying expected impacts & tradeoffs Driving seller growth : Partner with sellers to drive organic growth by expanding selection, improving offer quality, and managing in-stock. Serve as the lead account manager for a portfolio of partners and act as a trusted advisor, ensuring long-term, mutually beneficial relationships. Working cross-functionally : Contribute to and inspire cross-functional collaboration & alignment on how to best achieve common goals effectively. Develop processes to support these outcomes and improve decision-making, problem solving & innovation between teams. Advocating for the platform : Champion and evangelize our platform, and its evolving capabilities, to our Marketplace sellers. Drive awareness and adoption of new seller services including Walmart Fulfilment Services (WFS) and Walmart Connect. Team alignment: Establish clear goals, objectives & success measures to support the short and long-term business strategy. Create and communicate a cohesive, shared understanding across all relevant teams and leaders. Leading and developing talent : Manage, coach, train and retain a team of high-performing account managers that continuously meet or exceed their account goals and revenue targets. Minimum Qualification: Bachelor's Degree in Business Operations, or equivalent work experience. 8+ years of leadership experience in eCommerce Operations, Customer Support, or Risk Management. Excellent written and verbal communication skills. Experience working with Product & Engineering to develop homegrown solutions Track record in developing and launching services, translating customer needs into business requirements. Sound business judgement and the ability to influence others. Preferred Qualifications Masters/advanced degree in business or technical field. Experience managing large scale operations in Ecommerce 3+ years' experience leading people managers Ability to think & execute tactically and strategically in a fast-paced environment. Effective at managing difficult tradeoffs to meet deadlines across conflicting priorities Demonstrated ability to work as part of a cross-functional team to drive business positive outcomes Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J . The annual salary range for this position is $119,000.00-$221,000.00 Additional compensation includes annual or quarterly performance incentives. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) Stock equity incentives Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in Business or a related field and 4 years' experience in Business Management, Marketing, Omni-Channel Merchandising or a related area. Option 2: 6 years' experience in Business Management, Marketing, Omni-Channel Merchandising or a related area Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Business Management, Marketing, Omni-Channel Merchandising, or a related area Primary Location... 850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.