Job Description
Business Development Manager
The Business Development Manager is responsible to assist in coordinate training activities. This includes assisting in designing individual and team training courses, preparing educational coursework, and scheduling training needs. This position will also assist the Sr. Director of Business development in preparing monthly reports for each agency inclusive of pulling reports. This position will assist in compiling new programs (e.g. materials for the effective start up, industry trends and changes in home health, hospice and home care). This position will team closely with finance, quality and compliance to provide integrated and professional materials to Senior Options partners. This position will be responsible for creating and implementing plans to hit sale target/budgets.
RELATIONSHIPS
- Reports to the Senior Director of Business Development
- Provides assistance to Senior Options partner agencies’ outreach coordinators, clinical liaisons, and other positions as required.
- Collaborates with health information technology, quality and compliance, finance and billing, and clinical staff.
RESPONSIBILITIES INCLUDE:
- Accomplishes sales training objectives by assisting in recruiting, selecting, orienting, training, assigning, scheduling, coaching and counseling outreach coordinators nationwide.
- Manages the communication of job expectations. Plans, monitors, appraises, and reviewing job contributions. Assists with planning and reviewing compensation actions and assists Administrator enforcing policies and procedures.
- Achieves sales training operational objectives by contributing sales training information and recommendations to strategic plans and reviews. Responsible for preparing and/or assisting of completing action plans inclusive of: implementing production, productivity, quality, and customer-service standards. Assists with resolving problems, completing audits, identifying trends.
- Determines sales training system improvements and implementing changes nationwide.
- Meets sales training financial objectives by forecasting sales requirements, preparing an annual budget of episodes and average daily census, scheduling expenditures, analyzing variances, and initiating corrective actions in the selling process.
- Determines training requirements by studying sales and marketing strategic plans and current sales results. Manages the outreach coordinators in the nationwide network of partners in conjunction with the administrator at each location.
- Develop and implement successful nationwide outreach/sales education.
- Assist Sr. Director in creating, developing, implementing, and managing web and social media communication strategies to raise brand awareness, inform internal and external audiences, and achieve business goals.
- Provides education and training to outreach coordinators, clinical liaisons, intake coordinators and others in home health and hospice processes for mission growth and best practices for establishing accounts in a nationwide setting.
- Identify needs for sales skills improvement for all Senior Options partners nationwide.
- Organize and monitor every training course.
- Manage and set objectives and key performance indicators for each outreach coordinator in the network.
- Evaluate outreach team performance nationwide to ensure incorporation of taught techniques.
- Manages and maintains updated curriculum database and training records for nationwide partner locations.
- Manages, understands and coordinates the home health and hospice sales process with each partner in the nationwide network.
- Constructs trip reports which detail Senior Options suggestions for growth and strategizes with senior leadership with in each partner organization nationwide.
- Works closely with Health Information to integrate Customer Relationship Management (CRM) with other Health Information platforms.
- Manages and monitors national programs and trends related to regulatory, compliance, reimbursement changes, and requirements as it relates to mission growth.
- Participates in producing mission growth materials for monthly operations calls with partners.
- Facilitates bi weekly outreach coordination meetings.
- Identifies and manages mission growth issues needing improvement and connects the team to appropriate resources.
- Provides positive, responsive customer service as well as coaching, encouragement and support Senior Options partner staff.
- Assists Sr. Director of Business Development in account cultivation and pro forma development activities.
- Answers correspondence, email and voicemail appropriately and in a timely manner.
- When requested, presents speaking engagements and in-services
- Frequent car or plane travel to Senior Options partner agencies.
- Other duties as assigned.
QUALIFICATIONS:
- Bachelor’s Degree required, in health related field, education, business, or marketing.
- Five years’ experience in health care, with a preference for home health, hospice, and other Post-Acute provider experience.
- Understanding of the Home Health / Hospice sales Process
- Proven work experience as a sales training specialist or sales training coordination
- Knowledge of learning principles and modern training techniques.
- Proficiency in MS Office/Google
- Excellent computer skills.
- Valid driver’s license and car in good working condition.
- Excellent Presentation Skills
- Training Management, Meeting Management
- Ability to manage and motivate others
- Coaching
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
- Must be able to sit up to 8 hours a day.
- Must be able to stand up to 4 hours a day.
- Must be able to drive up to 8 hours a day.
- Travel up to 40% of time, including overnight travel to any state in the US where Senior Options has a partner.
- Must be able to fly on commercial airlines within the United States.
Company Description
Senior Options is a wholly-owned non-profit subsidiary of Westminster-Canterbury on the Chesapeake Bay. Our ongoing mission is to expand and strengthen services and care for older adults by building the organizational capacities of those LeadingAge members who serve them. Our goal is to continuously optimize our clients’ overall operations to ensure their delivery of the highest possible quality of customer care, while realizing financial sustainability for the long term. Senior Options is the best option for success.
Benefits
DAY ONE BENEFITS FOR ALL FULL-TIME HIRES!
- Dental Insurance
- Vision Insurance
- Same Day Pay-Get early pay access through UKG and get paid without waiting for your paycheck!
- Direct Deposit
- Employee Assistance Program
- Excellent Advancement Opportunities
- Identity Theft Plan
- Legal Resources
- Life Insurance
- Long-term Disability Insurance
- Medical Insurance
- Paid Time Off (PTO)
- Retirement Plan with Employer Match
- Scholarship Program for Employees/Family Members
- Short-term Disability Insurance
- Six (6) Paid Holidays
- Team Member Discounts
- Tuition Assistance
- Student Loan Repayment Assistance
- On-Site Gym, Salon, Clinic & Pharmacy
- No Agency use for any clinical positions