Per Diem (United States of America)
The Referral Access Coordinator Senior is responsible for the appropriateness of patient transfers between Albany Medical Center Hospital and other health care facilities and settings. The Coordinator screens the transfer based on established criteria and matches the clinical setting to patient status. The transfer process incorporates principles of Utilization Review and Case Management.
Qualifications and Ideal Characteristics :
Must hold current NYS Registered Nurse license. Three years acute care with diverse patient populations. Skilled/Literate in selected computer programs. Knowledge of Utilization management/health care reimbursement/medical terminology. Knowledge of EMTALA standards in patient care situations. Demonstrates excellent communication, collaboration and customer service skills. Demonstrates problem-solving, conflict management, and negotiation skills.
Principal Position Responsibilities
Mission, Core Values and Service Excellence
Contributes to the creation of a compassionate and caring environment for patients, families, and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes to the success of the Mission.
Demonstrates excellence in daily work. Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction.
Exhibits positive service excellence skills to patients, visitors, and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays, and changes.
Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers assistance.
Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce.
Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances.
Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating, and responding to unique, spiritual, personal, and cultural backgrounds of patients, families, and colleagues.
Access Management and Triage Serves as the primary contact for referring physicians who are requesting the services of Albany Medical Center for continued patient care. Manages calls received in the transfer center to provide a point of entry into Albany Medical Center. Performs triage and prioritizes requests received through the referral line. Initiates referrals and inpatient transfers from physicians and medical professionals. Provides assistance to emergent and non-emergent transfers, consults, and other calls received. Maintains an awareness of services and capabilities of Albany Medical Center facilities in support of the outreach efforts of the transfer center. Maintains a familiarity with internal systems available and necessary in the performance of the job. Provides status reports to physicians, administration, case managers and inpatient unit leadership of bed assignments and outstanding admission requests. Serves as a point of contact for Disaster Readiness in the region. This could include surge capacity and bed availability for all Albany Medical Center sites.
Care Coordination Facilitates patient placement into and within the Albany Medical Center Health System. Collects and updates patient admission data within a variety of software used at the various access points in the Albany Medical Center Healthcare System. Completes clinical screenings and registrations, consulting procedure manuals as necessary. Requests and coordinates patient transportation as necessary. Escalates issues, bed assignments and problems as determined by department protocols. Communicates STAT or emergent needs effectively up the chain of command. Maintains records related to admission and transfer effectively and in a timely manner. Provides detailed report to oncoming shift to ensure continuity. Assists with orientation and as a resource for new staff. Demonstrates self-regulation to function calmly in emergency and high stress situations.
Patient Safety Supports a system that encourages the identification and analysis of errors and near misses in the context of a safety culture. As assigned, conducts departmental safety inspections to assure compliance with hospital safety standards as evidenced by documented inspection reports. Is aware of and compliant with all hospital and regulatory agency safety goals and objectives.
Maintains current knowledge of utilization issues, changes and requirements. Supports and adjusts to changes to the work environment. Contributes to change by monitoring trends and suggesting improvement to process. Speaks positively about change to others in and outside the unit. Seeks professional education to improve job performance and maintains competency through completion of required continuing education.
Solves practical problems and deal with a variety of situations where only limited standardization exists. Identifies problems, collects data, establishes facts, and draws valid conclusions. Interprets a variety of instructions in written, oral, diagram or schedule form.
While performing the duties of this job, the employee is regularly required to stand, walk, and speak and hear. The employee is occasionally required to sit. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job’s essential functions.
The noise level in the work environment is usually moderate. This job requires as an essential function that the majority of the time the employee be physically on-site as the work cannot be done from a remote location.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
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