Come and join our exciting and growing team at HomePro! Tons of benefits, opportunities for growth and excellent leadership! Check us out!
About Us: HOMEPRO is the largest provider of low voltage & high voltage products to the New Home Builder Industry. We provide security wiring, CCTV, structured wiring, audio/video systems, Home Automation systems (specializing in Savant and Clare). We even have a high voltage division offering wiring solutions to the Home Builder Industry. We offer on the job training and manufacturer training certifications. HOMEPRO is a well-established company operating in Dallas, Houston, Austin and San Antonio. We have been in business for over 20 years. We have an A+ rating with the Better Business Bureau. With our forward thinking we are experiencing tremendous growth. If you are looking for a company where you can grow you have found it!
Our benefits include:
- Full-time position
- 401K with company match
- PTO and Paid Company Holidays
- Employee Discounted Monitoring Plan
- Benefits after 60 days
- Advancement Opportunities
Job Summary: Are you a self-starter with field service technician expertise who exceeds customer service expectations? We would love to have you become a respected member of our team! You will drive service success with a goal of improving customer satisfaction, maximizing client retention, and increasing profitability. If you want a career where your direct influence and opinions matter, then consider working for us. You will experience the excitement of fostering team unity as you work in close collaboration with management and fellow team members to create positive working relationships.
Job Responsibilities:
- Provide customer service and support during field visits.
- Manage all on-site installation, maintenance, repairs and testing to ensure proper operation.
- Diagnose errors and technical problems and determine proper solutions.
- Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.
- Satisfy customer needs by making appropriate recommendations.
- Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.
- Maintain proper inventory levels to ensure first call resolution.
- Independently seek additional industry specific training.
Job Skills & Qualifications:
Required:
- A Minimum of five years’ experience with security system installation and/or repair.
- Ability to perform complex troubleshooting and repair on home automation and A/V equipment.
- Strong computer skills and a high-level understanding of mobile applications.
- Superb customer service, communication and self-management skills.
- Ability to adapt to a dynamic work schedules and flexible shifts.
- Able to lift 50-60 lbs.
- Working on ladders, in crawl spaces and within attics.
- A valid driver’s license and clean driving record.
- Pass a background check and drug screen.
Some Experience Required:
- Security
- Honeywell Vista, Lyric and Lynx
- 2GIG GoControl
- Qolsys IQ2
- Interlogix NetworX
- DSC Power Series
- Surveillance
- Alarm.com
- Honeywell
- Zuum
- Media
- Denon
- Epson
- Sonos
- Control
- Clare Controls
- Savant
- Control 4
- Networking
- Luxul
- Ubiquiti
- Access Control
- Alarm.com
Preferred:
- Clare Media Control
- Digital Watchdog
- Nuvo
- Bilingual
Job Type: Full-time
Pay: $16.00 – $29.00 per hour