Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Who We Are Looking For: Do you breathe and live social media? Are you someone who thrives on creating and publishing engaging posts, monitoring and moderating them to foster vibrant online communities? If you think visually and love crafting compelling videos and GIFs, then we want you! With global offices, we need a social media maestro who can seamlessly collaborate across different time zones, incorporating social and cultural nuances into their posts for diverse regions.

What You'll Do: As our Social Media Specialist, you will be the driving force behind executing experiences and social media content that enhance brand awareness, engage our communities, and tell the Birdeye story. Your responsibilities will include, but are not limited to:

Responsibilities

Lead Birdeye’s social media management, identifying key assets (blog posts, guides, PR, webinars, and more) and promoting them on platforms such as Facebook, LinkedIn, Instagram, and Twitter.
Write clear, engaging copy for all social posts, with a focus on increasing engagement, likes, and shares, while driving traffic to Birdeye-hosted resources like webinars, downloadable guides, and videos.
Partner with Birdeye’s creative team to produce out-of-the-box social media assets, including video snippets, GIFs, and other rich media content to boost views and engagement.
Focus on and measure the increase of Birdeye’s social media share of voice, relative to named competitors.
Lead both paid and organic social media tactics, collaborating with Birdeye’s demand generation, content marketing, and product marketing teams.
Engage with and amplify Birdeye’s customers and partner influencers across social platforms.
Develop an authentic social media narrative that builds excitement and strengthens relationships within our online communities.
Ensure social media strategies align with the global reach of Birdeye, considering social and cultural nuances in posts for different regions.
Monitor and moderate social media interactions, ensuring a positive and engaging experience for our community.
Create and publish highly engaging posts, utilizing videos and GIFs to capture attention and drive interaction.

Requirements

2-3 years of experience leading social media at a B2B-focused company.
Exceptional writing, spelling, and punctuation skills.
Strong organizational skills and attention to detail.
Extensive experience with LinkedIn, Facebook, Instagram, Twitter (X), YouTube and other upcoming social channels
Team-focused, results- and data-driven.
Experience in creating non-traditional media (video, GIFs, other rich media) is a plus.

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

Benefits

100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
Flexible PTO
401(k) with company match
Flexible work from home options available
Maternity & Paternity Leave
Employee Resource Groups - network with like-minded "Birds"
Abundant opportunities that come with a dynamic and fast-growing organization!

Birdeye Australia

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Social Media Specialist