About the Role

As the Commercial Sales Lead, your mission is to support Business Stream’s corporate strategy by acquiring, retaining, and preventing churn among our SME customers. You will lead the existing and growing outbound telesales team within the sales directorate.

You will be responsible for;

Acquisition and Customer Engagement
Renewals and Retention
Data-Driven Approach
Building Positive Customer Relationships

About you

You will have experience in managing outbound customer save and retention teams ideally in the utilities sector or other mass market sectors to achieve stretching daily, weekly and monthly sales targets.

You will be able to very quickly build positive and productive relationships with customers inbound and outbound and be confident in using financial information and customer data to build cost effective campaigns and offers to deliver results.

Naturally, you will be a great negotiator with excellent communication skills to suit all stakeholders.

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

Salary circa £35,000 including bonus up to 20%
Attractive pension plan
31 days annual leave and six bank holidays
Subsidised canteen and free gym membership
Employee discounts
Salary sacrifice schemes including electric vehicles and cycle to work

Why we’re the right fit

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 1 November 2024 at 5pm

A Disability Confident Committed Employer

If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.

Business Stream

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Commercial Sales Lead