We're Capital on Tap 👋

💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

🏡🏢This is a Hybrid role, the Product Operations team work from our London (Shoreditch) Offices 3 days per week.

What You'll Be Doing

As the Product Operations Associate, you will be responsible for supporting the operational running of our credit card program and payment channels, ensuring that our product always works as intended and is the best business credit card for our customers.

✨Monitoring and analysing payment performance data, such as acceptance rates

✨Constantly striving for improvements to our offering e.g. contacting merchant acquirers to help resolve merchant issues and ensure our card is always accepted

✨Engaging with internal teams and external vendors to drive product improvements and optimising payment processes to ensure we provide the best business credit card

✨Supporting global product teams to manage our payments channels and card programmes

✨Ensuring appropriate compliance of VISA Scheme rules.

✨Relationship management of payment vendors, managing card stock levels and design updates

✨Investigating escalated customer card or payment issues

✨Incident management

✨Provide Product Operations ongoing support and training to improve internal knowledge of the card and payment services

We're Looking For

Required skills:

✨Card payments and card scheme knowledge or experience in the debit or credit card industry

✨Comfortable with data and SQL

✨Previous experience of relevant payment schemes is preferred (e.g. Visa card scheme, BACS, ACH)

✨Excellent stakeholder and vendor management skills

✨Hardworking, results-driven individual with a bias for action

✨A knack for identifying problems and driving solutions

✨Customer-centricity

Nice to have skills:

✨Project management skills

✨Analytical skills

Diversity & Inclusion 🌈

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

🏥 Private Healthcare including dental and opticians services through Vitality

✈️ Worldwide travel insurance through Vitality

🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)

👛 Salary Sacrifice Pension Scheme up to 7% match

🏖️ 28 days holiday (plus bank holidays)

📖 Annual Learning and Wellbeing Budget

👪 Enhanced Parental Leave

🚲 Cycle to Work Scheme

🚂 Season Ticket Loan

💬 6 free therapy sessions per year

🐶 Dog Friendly Offices

🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Useful Info

👍Check out our 'Top Tips' for interviewing.

✔️Keep updated on new job opportunities by following us on Linkedin.

📧Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!

If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Capital on Tap

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Product Operations Associate