Retail Duty Manager at KSU Coop

£26,728

35 hours per week

34 days’ annual leave (full-time equivalent).

We are seeking someone who will be responsible for effectively managing our main Coop Store (named Coop Union Plaza) on Canterbury Campus, having oversight over all operational areas of the store. The store is open 7 days a week, usually from 7am until midnight, providing everyday essentials you would find in any Coop store, primarily to students and university staff, but also to the wider community. We run two Coop stores on Canterbury campus as ‘franchise’ stores – this means we work in partnership with the Cooperative Group, using their brand, goods, and systems, but all of our staff are employed by Kent Union Trading Ltd, and all profits go back into Kent Union. The service and offer to the customer, however, is the same as in any other Coop store, so our goods and services are recognisable, as Coop are the leading convenience retailer in the UK.

The successful candidate will be responsible for driving consistency in all aspects of operations and will be tasked with working a combination of daytime, evening and weekend shifts. They will be responsible for the day-to-day management of the store and execution of Coop store processes ad routines, ensuring we drive sales through great availability, customer service and store standards, as well as delivering excellent profitability through effective control of costs. They will be responsible for staff development and management and will manage a team primarily comprised of student staff, and some career staff. They will also be responsible for ensuring that our stores remain safe and secure for all customers and staff. The post holder’s principal place of work will be the Coop Union Plaza, however from time to time, they may be required to work in the Coop Park Wood, our other store on the campus.

Kent Union is an organisation that champions equity and diversity and we have recently introduced a REMP guaranteed interview scheme, full details of which can be found in the Recruitment Pack.

More information is available at

Closing Date: 12/01/ 2025 17:00

Interview Date: 20/01/ 2025

To apply please download and complete an application form from our recruitment website , or complete a CV and covering letter and email, along with the Diversity Monitoring Form to kentunionrecruitment@kent.ac.uk

Kent Students' Union

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Retail Duty Manager at KSU Coop