Allen Lane is delighted to be supporting the London Borough of Hounslow in their search for a permanent Digital Business Analyst. This role is specifically focused in the Service Design area, carrying out research, analysis, and redesign of service processes, ensuring investments in existing technology are optimised. Please note that this is a hybrid position, with one day per week required on site.

The role

As a Digital Business Analyst you will:

Participate in agile multidisciplinary teams that carry out research, analysis, and service redesign and apply service-oriented thinking to technology, organisation structures, processes, and capabilities.
Design, plan and carry out research activities for some of the most complex challenges, analysing the results in order to inform service improvements and undertake user-centred design of end-to-end services.
Proactively identify opportunities for cost reduction and service improvement within existing services, imagining what future services could look like and working closely with technical architects to ensure strategic fit and integration of any technology elements.
Share specialist knowledge and transfer skills by facilitating a range of activities including workshops, mentoring, coaching and learning modules.
Champion awareness of user-centered design ways of working and support service managers in introducing, maintaining and improving user-centric approach

Key Skills required

Significant experience of working in a similar role and be able to demonstrate an understanding of business analysis and user research, ideally in a local government or public sector setting.
You understand the importance of business analysis, user research and user-centred service design, and you can convey this importance to colleagues across the organisation.
You're passionate about finding creative and innovative solutions for the benefit of users and can investigate problems and analyse options for new and existing services.
The ability to champion the user's perspective as well as understanding and the business and technical viewpoints.
You have an awareness of developments in the industry, in particular digital transformation and/or service design.
You need excellent stakeholder management skills & the ability to work with users of varying levels of IT literacy.

What you get in return

A salary between £46,041 - £54,129 (pending a pay award) plus a range of excellent benefits.

How to apply

Please submit an updated CV along with a 1 page supporting statement highlighting your suitability for the role.

London Borough of Hounslow

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Digital Business Analyst