Level 2 ERP Support

Uxbridge, London

Hybrid Working: Minimum 3 days per week in the office

Role Overview

As a Level 2 ERP Support specialist, you will be the primary point of contact for analysing and addressing tickets raised by our business users across Europe and the Asia-Pacific (APAC) region. This hands-on role involves system setups, configurations, training, and documentation to prevent errors. For more complex issues, you will work with our internal and external ERP specialists.

Key Responsibilities:

Provide Level 2 ERP support for international markets, focusing on Europe and APAC.
Manage and resolve support tickets raised by business users.
Continuously train users and create detailed documentation to support system use and minimize issues.
Collaborate with the International ERP Team, key business users, support partners, and the infrastructure team.
Stay updated with industry trends and changes in D365 FO standards.

Ideal Candidate Attributes:

Technical Skills:

Minimum 3 years of experience supporting D365 FO in a sales or distribution environment.
Strong understanding of business processes, particularly order processing management.
Fluent in English (additional European languages are a plus).
Knowledge of D365 Retail and Commerce (preferred).
Microsoft certification for D365 Finance & Operations (preferred).

Personal Skills:

Excellent problem-solving and analytical abilities.
Strong multitasking and detail-oriented skills.
Good communication, capable of explaining complex concepts clearly.
Adaptable to tight deadlines and changing requirements.
Strong documentation skills.
Ability to thrive in a multicultural, international environment.
Proactive in seeking continuous improvement.

Work Environment & Benefits:

Based in Uxbridge, London, with excellent public transport links and parking.
Hybrid working, with a minimum of 3 days per week in the office.
Occasional international travel may be required.
Applicants must hold the right to work in the UK.
Salary – £40,000 - £45,000pa
Performance Bonus – 8% based on agreed company objectives
Probationary Period – 6 months
Holiday Allowance – 25 days pa pro-rata, increasing incrementally annually by one from the second full year of employment to a maximum of 30 days per annum.
Group Personal Pension – employer contributions 4% and employee contributions 4%

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Level 2 ERP Support