Ryemead Commercial Group is an award-winning service business based in Loudwater, High Wycombe. We are rewarding, fast-paced and professional, and our goal is to become the leading Commercial Window Cleaning and Support Services provider in England. A fantastic opportunity has arisen to join the company as our Full-Time Business Support Co-ordinator.

The ideal candidate will have the following skills and experience:

• Previous experience within a busy multi-tasked business administration role covering office management, operations support, HR administration, sales support, and finance support

• Previous experience with any CRM Software- Workpal, Big Change, Connect Teams, Sales Force

• Confident, ambitious, self-starter and commercially aware

• Ability to work independently and take full ownership of work

• Advanced IT skills required including Microsoft 365 and CRM software

• Excellent communication skills, both written and verbal

• Meticulous attention to detail

• Provide exceptional customer service

• The ability to multitask and work under pressure

• A team player who is happy to take on new tasks as required

An Overview of Duties:

• Entering sales enquiries in our CRM

• General sales administration tasks.

• Arranging site visits for team to survey work

• Follow up on all sales quotes, logging progress in CRM

• Data Entry and population of CRM with new clients, contacts, and sites

• Create new jobs and PPM contracts within our CRM software

• Book in and organise jobs via our CRM software including support for our engineers regarding any issues that may arise

• Populate preferred supplier list and ensure all subcontractors are compliant

• Finance administration tasks i.e sending invoices, payment reminders.

• HR administration tasks for the operations team i.e. ordering uniform, processing new starters and leavers, monitoring absence, processing and managing holiday requests, processing DBS

checks, booking training courses.

• Helpdesk email managed and escalated accordingly to the right department.

• Create company social media posts including staff updates and birthdays

• Create and send marketing emails to customer base.

• General office duties including answering the telephone, customer service and cover for staff holidays.

• Any project work as required to support the senior management team

• Assist with managing trade water sales and administration

• Fleet Management Support

• Health and Safety Suppor

Qualifications

Strong Analytical Skills and Business Process Improvement abilities
Effective Communication and Customer Service skills
Experience in Administrative Assistance
Ability to work independently and collaboratively
Proficiency in Microsoft Office Suite
Detail-oriented and organized
Experience in facilities management or related field is a plus
A degree in Business Administration or relevant field

Hours:

40 hours a week / Monday – Friday 8:30-5pm

Benefits:

• Established, multi-award winning and growing company

• Established and exciting high-growth business with big ambitions

• Permanent position with the opportunity to progress as company grows

• 28 days holiday allowance (including Bank Holidays)

• Immediate start

• Salary negotiable, based on experience

• Auto Enrolment Pension scheme

• Friendly working team with quarterly team-building and social events

• Discretionary company bonus scheme following 6-months’ service

• Enhanced holiday allowance after 3 years’ service

• Birthday as holiday after 2 years’ service.

Job Type: Full-time

Pay: £28,500.00-£33,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events

• Company pension

• On-site parkin

Ryemead Commercial Group Ltd

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