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Who are we and what do we do?

Snap Finance, founded in the US in 2012, is the largest privately held alternative finance provider in the US. Since launching in the UK in 2017, we’ve been offering financial solutions to consumers through a network of retail partners. Our mission is to unlock financial flexibility for a better life, and our vision is to ensure everyone has the financial means to thrive. Discover more about us at

If you’re looking to make a great career move, then look no further. We are on the lookout for a Collections Advisor (Hybrid) to join our team, see more information below.

Reporting to: Collections Team Leader

Location: Crownhill, Milton Keynes / Hybrid Working.

Working Hours: 37.5 hours a week - Monday – Friday 8:30am – 17:30pm. Saturday work is every 4 weeks between the hours of 09:00am – 13:00pm.

Role Purpose : To manage and provide top-quality customer service and support to Snap customers. Advise them of the best reasonable action to take to get their accounts up to date, following and adhering to our strict company policies and FCA regulations.

Your Key Tasks and Responsibilities will include:

Make outbound calls to customers manually and via the dialler and answer inbound calls to collect amounts past due and set affordable repayments.
Communicating with customers via digital channels (SMS, email and chat)
Working with customers who may be facing financial difficulties and working with them to come up with a solution.
Making informed decisions based on the unique circumstances and information given.
Providing suitable decisions based on each individual customer and the business.
Providing top-quality service to all customers.
To provide the best advice and guidance ensuring it’s aligned with regulatory requirements.
Following Snap’s strict policies and procedures.
Treating Customers Fairly.
Meeting call quality expectations.
Ensuring adherence to regulatory compliance and best practice.
Supporting other business areas where required.

To be successful in the role of a Collections Advisor we require the following skills and experience:

Previous collections experience.
Familiar with regulatory requirements.
Successful track record of building strong relationships with customers and colleagues.
Exceptional communication skills (Face to Face and Written).
Competent with a PC and MS Office.
Time management.
Ability to prioritize tasks.
Attention to detail and rapport building.
Passionate with a desire to go the extra mile to succeed.
Friendly and helpful, coupled with a great attitude!
Must be able to complete simple mathematical equations (add, subtract, multiply & divide using fractions, decimals, or whole numbers).
Desire to play to win as a team.
FCA knowledge.

Benefits:

As a new family member to Snap, you will receive and have access to a variety of our great benefits, which could include:

Competitive salary plus an annual bonus based on company performance and/or personal yearly performance.
26 days annual leave – plus your birthday off and an extra day for each year you’ve worked, capped at 4 years (that’s an additional 4 days!)
Discounted gym memberships
Access to our Snap! Perks platform.
It’s all about balance – Our hybrid work environment encourages employees to utilise the flexibility of working from home, as well as the benefits of in-person collaboration that our offices provide.
Life Assurance.
Cycle2work Scheme
Eyecare vouchers
Healthcare

If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘ APPLY ’ and upload your up-to-date CV and cover letter for the position.

Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record and credit check.

Due to the high volume of applications, if you do not hear from us within 15 days then take it that on this occasion you have not been successful.

Job Type: Full-time

Pay: £24,000.00-£29,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Gym membership
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Work from home

Schedule:

8 hour shift
Day shift
Monday to Friday
Weekend availability

Supplemental Pay:

Yearly bonus

Application question(s):

This is a Hybrid role. Can you travel to the MK office when required?

Experience:

Financial services: 1 year (required)
Collections: 1 year (required)
Debt Management: 1 year (required)

Work Location: Hybrid remote in Milton Keynes, MK8 0AB

Snap Finance UK

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Collections Advisor (Hybrid)