Our client is an IT Managed Service Provider, specialising in Cloud Technologies, IT Infrastructure and Cyber Security.

About the 3rd Line Support role.

As 3rd Line Support you would have the following responsibilities.

Troubleshooting and resolving incidents passed from 1st & 2nd line
Working with internal, external stakeholders and 3rd parties to provide solid incident management resolutions
Progressing all incidents in a timely manner to ensure SLA’s are met
Tracking of all incidents and escalation and closure of incidents on confirmation from the customer of successful resolution
Installation and configuration of IT hardware and software
User account support

What are they looking for.

Previous experience working at 2nd line as a minimum for a Managed Service Provider
Experience working with Windows Server & Windows 10
Good working knowledge of O365
Knowledge and experience of WAN/LAN technologies
Experience working with DHCP / DNS
HPE server/SAN infrastructures experience
Hosted VOIP solutions ideally Gamma Horizon
Sophos suite of products

What’s on offer?

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