The Assistant Bodyshop Manager supports the Bodyshop Manager in overseeing daily operations, managing the repair process, ensuring customer satisfaction, and supervising staff. The role requires strong organisational, leadership, and technical skills to maintain high standards of service and operational excellence. You will also be expected to support with VDA across the site.

Duties and Responsibilities:

Operations Management

Assist in scheduling and prioritizing repair work.
Monitor the workflow to ensure timely completion of repairs.
Maintain compliance with safety and quality standards.

Customer Service

Communicate with customers to provide estimates, updates, and timelines.
Address customer concerns and resolve complaints professionally.
Ensure customer satisfaction by delivering high-quality repairs.

Team Supervision

Support the hiring, training, and development of shop employees.
Assign tasks and oversee the performance of technicians and support staff.
Provide guidance and mentorship to team members.

Financial Oversight

Assist in preparing and reviewing estimates and repair orders.
Help manage budgets, control costs, and track shop profitability.
Collaborate on inventory management for parts and supplies.

Compliance and Reporting

Ensure the shop adheres to all legal, environmental, and industry regulations.
Maintain accurate records of repairs, inventory, and employee activities.
Prepare reports and provide updates to the Body Shop Manager.

Quality Assurance

Inspect vehicles post-repair to confirm quality standards are met.
Coordinate with insurance companies and adjusters to verify claims.
Ensure tools, equipment, and facilities are well-maintained.

VDA Support

To create accurate repair estimates to maximise company revenue while ensuring them to be fair and reasonable to include all relevant repair methodology supported with good quality images and image notes.
To have the ability to keep up to date with developments in structural and electrical technologies.
To become familiar with all Work Provider contracts
To liaise with Customers and keep them fully updated with regard to estimate creation and any subsequent changes in a professional and friendly manner.
To ensure supplementary estimates are addressed in a timely manner and submitted for further authority in line with our contractual agreements with supporting images, furthermore update internal management systems to reflect the change in estimate.
To ensure accurate notes are entered within Estimating and Internal management systems to record events in relation to the claim.

A degree of flexibility will be required in hours attended subject to work volumes and additional or alternative duties may be requested from time to time, both at your normal place of work and other locations.

The Vella Group Repair Centres

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Assistant Manager/VDA