Salary £30,000
Hybrid working (3 days per week in the office)
Permanent
ASAP start
Near Epsom, Surrey (due to location own transport is beneficial)
Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)

TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)

Our client, a global automotive company, has an exciting opportunity for someone who is passionate about delivering brilliant customer service, and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work.

The ideal candidate would have excellent interpersonal skills and strong attention to detail. It is also crucial that you have a strong work ethic but bring your sense of fun and enjoy contributing within a team.

Key responsibilities:

While there are many facets to this highly rewarding role, the fundamental responsibilities focus on delivering effective customer communications, information supply and resolving problems.

Respond to customer enquiries through multiple channels – these include inbound/outbound telephone communication, email, social media and web chat services.
Use your personality and your excellent customer skills to deliver a memorable experience
Ensure the information you record in company systems accurately reflects the communications you have with customers
Make sure that advice you give is appropriate and relevant
Produce a fantastic quality of customer communication, adopting the right brand tone whilst using your skills to adapt to each customer as an individual
Be focused on personal productivity and contribute towards the departmental Service Level Agreements by meeting/exceeding all individual and team targets
Work independently, within a framework, and make empowering decisions to deliver the right customer outcomes
Be engaging and have an ability to build a rapport with customers, business partners and colleagues

You will need to be a sympathetic individual with a good knowledge of customer needs. This will allow you to be able to provide an excellent service to Toyota’s customers where the expectation is high.

Skills & Experience :

Excellent written and customer service skills is essential
PC literate
Ability to learn new systems & processes quickly and apply them accurately
Common sense and open-minded approach to dealing with queries
Be an ambassador for the customer's voice within the business
To be confident with a “customer-first” mindset
Have great listening skills and a high level of attention to detail in everything you do
Have an enthusiasm for personal development goals

TLP Consultancy Ltd

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