The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards.
Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Inspire creative problem solving beyond standard recommendations and practice.
Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects.
Leverages relationships to gain new project insight and new business opportunities for the Portfolio team.
Facilitates cross training of team members. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web.
Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration.
Works collaboratively with application and compliance teams to design system processes.
Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions.
Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas.
Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review.
Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff.
Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements.
Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise.
Leads and coordinates across applications for high impact vendor changes.
May be required to travel to perform duties.
Proactively plans projects and tasks across applications.
Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i. e., Proficient in Microsoft applications including Word, Excel, and PowerPoint
~ Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
~ Strong organizational skills in managing multiple priorities
~Preferred 2+ years project management experience or equivalent
~ Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects
~ Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project
~ Regularly serves as mentor or knowledge resource to peers across community
~ May have functional supervision responsibilities of other team members
~ May provide input into performance reviews and corrective actions for team members
~ Works in a team setting, sharing information and assisting other junior team members
~ Excellent project management and communication skills, both verbal and written
~ Able to independently coordinate and lead projects
~ For Epic Analysts:
Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date)
Certifications or Proficiencies must stay current by maintaining new version training
Full Time
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.