Membership Engagement Manager
Our client, a respected organisation in the professional membership sector, is seeking a dynamic Membership Engagement Manager to enhance member engagement and deliver exceptional value to its global membership base of over 24,000 professionals. This exciting opportunity combines strategic vision with hands-on project delivery to shape the future of member services and engagement.
Key Responsibilities:
- Collaborate with the Membership team and committee to deliver an impactful operational plan, using data-driven insights to refine membership offerings.
- Analyse member data, survey results, and external trends to inform the development of the member value proposition.
- Manage key projects, tracking progress and ensuring delivery on objectives.
- Lead communications initiatives to articulate membership benefits and drive engagement, working closely with marketing teams.
- Partner with internal teams to identify and execute opportunities for member recruitment and retention.
- Oversee membership website content, marketing materials, and onboarding processes to optimise the member experience.
- Act as the primary liaison for regional and international officers, supporting them in their efforts to engage members locally.
- Organise and deliver events for senior members and Fellows, ensuring high levels of participation and satisfaction.
Skills and Experience:
Essential
- Proven experience in membership organisations, particularly in roles focused on engagement and retention.
- Strong project management skills with a history of delivering strategic initiatives.
- Excellent copywriting and communication skills, capable of influencing and collaborating with senior stakeholders.
Desirable
- A qualification in management or project management.
- Experience developing membership value propositions or conducting market research.
Employment Details
- Location: London (hybrid working model with 40% office-based time over a four-week period).
- Salary: £45-£50k per annum (depending on experience).
- Contract: Permanent, full-time (35 hours per week).
- Annual Leave: 27 days per year (pro rata for part-time roles).
- Benefits: Includes a contributory pension scheme, enhanced parental leave, paid IVF leave, and access to professional development opportunities.
This role is a fantastic opportunity for a skilled professional to lead engagement strategies in a thriving membership organisation. Apply by 16 January 2025 to make your mark.
