New opportunity as the IBA Operations Deputy Head - Retail, whereby you’ll be responsible for managing the Retail IBA Operations Team in delivering exceptional service to the business and stakeholders while ensuring the IBA control environment complies with FCA CASS regulation. The successful candidate will be responsible for the performance of the team and will have a clear understanding of debtors, creditors, unallocated cash, uncollected brokerage and funded amounts, working closely with the other internal and external parties to increase efficiency by identifying and implementing process improvements.
Provide support to the IBA Operations Head – Retail and other Senior Managers within the IBA Team to ensure departmental objectives are achieved
Ensure debt is collected from clients, insurers and other third parties in accordance with agreed targets, working with the business to reduce the aged and value of outstanding amounts.
Ensure the premium finance process operates effectively, working with providers and the business to minimise funding delays and queries.
Provide timely MI providing insightful commentary to assist with the identification of control weaknesses and opportunities to improve business performance.
Work with the business and IBA Team to maximise cashflow from IBA related activities by identifying areas of improvement.
Provide training and development opportunities to new and existing team members.
Provide support for projects including the transition of activity into the team.
Proven people management skills.
Advanced level in MS Office suit especially with MS Excel.