Kasha.io is a leading global payment solution provider, headquartered in the Abu Dhabi Global Market (ADGM). Our platform empowers businesses to seamlessly connect with customers worldwide, enabling them to accept payments in local currencies and through preferred payment methods.
Mission and Vision
Our mission is to simplify global transactions and help businesses break borders, fostering growth and expansion. We envision a world where payment barriers are eliminated, making it effortless for businesses to reach a global audience.
Join us in our mission to break payment barriers and achieve global success.
Role Overview:
We are seeking a skilled and proactive On-Site IT Support Technician to provide first-line technical support to employees across our UK-based offices. As the primary IT contact, you will troubleshoot and resolve hardware, software, and network-related issues, ensuring minimal downtime and optimal productivity for all users.
Key Responsibilities:
On-Site Hardware and Software Support:
- Diagnose and resolve hardware issues, including desktops, laptops, printers, network devices, monitors, and large screens.
- Install, configure, and maintain software applications and operating systems (Windows, macOS).
- Provide mobile device support and maintenance.
Network Support:
- Build, maintain, and troubleshoot simple office networks and related equipment.
- Address network connectivity issues, including Wi-Fi and Ethernet troubleshooting.
- Configure and maintain network devices such as routers, switches, and access points.
User Support:
- Assist with account setup, password resets, and permissions management.
- Provide user training and guidance on IT systems, including Microsoft 365 and Intune (or other MDM platforms).
- Deliver friendly, professional, and efficient IT support services.
Remote Support:
- Use remote support tools to diagnose and resolve technical issues efficiently.
- Assist remote employees with troubleshooting their IT environments.
Requirements:
Knowledge and Experience:
- Strong understanding of IT support principles and best practices.
- Hands-on experience with Windows and macOS operating systems.
- Proficiency with Microsoft 365, Intune, or similar MDM platforms.
- Expertise in troubleshooting hardware and software issues.
- Familiarity with common IT applications, network infrastructure, and protocols.
Skills:
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Strong problem-solving and analytical thinking.
- High attention to detail and accuracy.
- Ability to perform well under pressure and meet critical deadlines.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and IT certifications.
- A supportive and innovative work environment.
- Career growth within a dynamic and tech-driven organization.
How to Apply:
Please submit your CV and a cover letter detailing your relevant experience and technical expertise
