What this Job Entails:
The Network Provisioning Engineer II is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.
Scope:
Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
Participate in implementation of various software services
Review ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects
Track milestones and proactively drive any activities that may jeopardize orders from completing on time
Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times
Document service requests, escalate as needed, and provide timely and accurate updates
Design, provision, and test delivered services to ensure quality hand-off to internal customers
Expedite and escalate issues when necessary to ensure timely delivery of services
Prioritize projects, manage and direct activities to deliver connectivity within project schedule
Communicate and collaborate with internal customers, stakeholders and network carriers
Participate in metrics development and operational reporting/reviews
Support planned systems maintenance activity while minimizing impact to services
Read and comprehend vendor specific requirements
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Experience with basic telecommunications practices, terminologies, and interfaces
Knowledge of cable throughput and transit distances
Understanding of telecommunications industry in a switched network provisioning environment
Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services
Preferred Qualifications:
Network Certification
Various coding experience
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
