Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.The Director, Solution Consulting leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive the vision while completing key results. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.Solution Consulting Directors are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as obtain customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. Solution Consulting Directors are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Consulting Directors supply to thought leadership and standard processes by engaging with the cloud-specific practices teams. They will supply both internally in their Community and externally in the marketplace.Your ImpactServe as a trusted advisor to the clientIdentify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertiseGuide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business valueWork collaboratively and having very strong communications skills, especially in guiding sophisticated concepts, and creative, prescriptive thinking across different levels of a client organizationIdentify and proactively run risk areas and commit to seeing an issue through to complete resolutionLead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partnersReview and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forwardDrive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platformMinimum Requirements12+ years of confirmed experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable successMust have led multiple large engagements that were multi-cloud or multi-workstream as the lead Architect across all workstreamsUnderstand and be able to speak to challenges of large engagements and what standard processes to be used to ensure successAdvanced industry knowledge and understanding of nuances of delivering Salesforce implementations in that industryExtensive experience with Salesforce configuration and customization.Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomesExperience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designsExperience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. able to effectively develop materials that are appropriate for the audienceMust be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streamsA great listener with the ability to connect with people in diverse rolesResourceful and ambitious thinker who can work through and solve problemsSuccess as a people leader/people managerExperience leading internal initiatives to improve business processesPossible travel of about 25%, but exact travel requirements will vary based on customerLoyalty Cloud ExperienceExecutive communication skillsLarge scale workshop planning and executionIndustry ExperienceLoyalty program execution or planning experienceProcess ArchitectureLoyalty program execution experienceProgram / Tier / Benefit mappingExecutive communication skillsPreferred RequirementsBachelor’s degree in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be consideredConfirmed results in delivering high value business outcomes using an agile approachConfirmed results leading customer and/or partner success storiesRelevant Salesforce certifications and consulting experience arestrongly recommendedNOTE: By applying to the Solution Consulting, Director posting, recruiters and hiring managers across the organization hiring Technical Consultant will review your resume. BENEFITS & PERKSComprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!World-class enablement and on-demand training with Trailhead.comExposure to executive thought leaders and regular 1:1 coaching with leadershipVolunteer opportunities and participation in our 1:1:1 model for giving back to the communityFor more details, visit school, or graduated within the past 12 months? AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.California - Remote; Florida - Remote; Indiana - Remote; Massachusetts - Remote; Colorado - Remote; New York - Remote; Washington - Remote; Texas - RemoteType: Full time Salesforce
