Global Account Manager - Maidenhead (Hybrid) - Permanent
I am looking for a Global Account Manager for a company in the Southampton area. The company work the hybrid model, 3 days onsite, 2 days remote.
A strong background in IT account management is required. If this role sounds of interest, please apply today.
Responsibilities:
- Be the voice of the customer and serve as the lead point of contact between customer & company.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Own Customer Satisfaction Targets and Manage Annual Customer Survey Process
- Manage agreed customer communication cadence.
- QBR/Semi-Annual/Annual mtgs
- Agree agendas and circulate meetings notes/minutes across company functions.
- Follow up on key initiatives/deliverables to completion.
- Develop & maintain account plans for each managed customer.
- Perform continuous analysis and present deal and account profitability.
- Ensure strategic alignment and uncover/develop revenue growth opportunities.
- Maintain focus on selling into whitespace, find and qualify opportunities.
- Sell directly and partner as required with New Logo/LOB sales to find and qualify opportunities within the account(s), maintaining a healthy pipeline; support other significant greenspace sales deals as required.
- Own and direct Change Request and other customer requirement processes
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Drive & negotiate contracts and close agreements to maximize profits.
- Own & Maintain Customer/Opportunity data maintenance in Salesforce.
- Prepare reports and profiling on account status.
Skills & Experience Required:
- Significant proven Senior Account Management/Key Account Management experience in IT Industry
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, up to and including C-suite. Excellent listening, negotiation, and presentation abilities.
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Extensive experience working with Salesforce CRM and MS Office (particularly MS Excel).
- Strong verbal and written communication skills
For further information, please contact me ASAP to discuss further. Interviews can be arranged at short notice.
