Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.
We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.
Summary:
The candidate will have experience with both application and infrastructure components required to maintain a hybrid on-prem and cloud infrastructure, and a proven track record of keeping security top of mind.
The ideal candidate will be responsible for analyzing and implementing cloud-based systems, ensuring optimal performance, and aligning infrastructure solutions with business objectives.
Enercare is embarking on a period of unprecedented technological transformation. In addition to operational tasks, the successful candidate will be working with first and second level support Teams.
Responsibilities:
- Provide Level 3 Support to meet established SLAs for Microsoft 365 platforms, including SharePoint, Teams, Exchange, Intune, Power Platform, and Power BI
- Provide additional support as needed, including end-to-end resolution and root cause analysis, in collaboration with other functional groups, business units, and vendors.
- Collaborate with End-Users (Office and Front-Line Workers) on any number of issues
- Manage Internal & External Email Configurations, including SMTP Routing, Email Security (DNS – SPF, DKIM, DMARC), and Application Integrations (Graph API, SMTP Relay, Exchange Web Services)
- Administer new & existing SharePoint Online sites and provide technical support & guidance for improvements to Corporate Internet
- Assist with Intune Configurations for Windows 11 and Mobile Devices
- Administer Power BI/Platform landscape, including Power BI/Fabric workspace creation, Power Platform environment creation, access management, licensing recommendations, and data gateways
- Identify & document processes for transition to L1/L2 teams
- Design & implement automations to increase administrative & operational efficiency
- Understand how Infrastructure systems and applications relate to business needs and applications
- Manage Active Directory configurations, such as AD Sites and Services, DNS, DHCP, and
- Delegate permissions to meet identified requirements
- Collaborate with ITSM team to maintain onboarding workflows using Manage Engine
- Monitor Entra ID Connect synchronization and remediate identified issues & conflicts
- Manage Single-Sign-On and other Application integrations via Entra ID (Enterprise Apps / App Registrations)
- Provide technical guidance, advice, and assistance to other members of the team as required, including managed service partners
- Provide ad-hoc reporting and perform system administration & support tasks as required
- Execute deployments & provide support for various Azure services (VMs, App Service, Azure SQL, Azure AI, Azure Data Factory, etc.)
- Participate in a multi-disciplinary team to build out our cloud infrastructure standards & footprint
- Work with project & development teams to assess technology and hosting requirements for mission critical systems
- Coordinate with Information Security to refresh Entra Conditional Access policies through a device compliance lens
- Ongoing planning & implementation of M365 roadmap feature releases (past, present, and future)
- Plan for & execute large-scale migration of Google Workspace users into Microsoft 365
- Utilize technical knowledge to drive the delivery of scalable & secure cloud resources
- Implement cloud backup methodologies that support the DR policies and procedures of the IT Infrastructure environment
- Implement robust alerting framework & update management for cloud components
- Develop and maintain technical documentation, diagrams, and processes for all implementations & changes
- Help plan & drive adoption of Infrastructure-as-code approach to cloud resource management.
Qualifications:
- University Degree/ College Diploma or equivalent in Computer Science.
- 5+ years working with Microsoft 365, Microsoft Entra, and Google Workspace platforms
- Ability to work independently, lead projects, and negotiate business requirements against technical constraints
- Experience designing Azure-based solutions with a focus on security & governance
- Strong grasp of Microsoft licensing
- Excellent written and oral communication skills with both technical and non-technical stakeholders
- High-performance team player with an open mind and attitude to explore new technologies, improve efficiency, and embrace change
- Strong grasp of computer & enterprise security
- Proven strong analytical and troubleshooting skills
- Strong Technological experience with MDM (Omnissa [VMWare] Workspace One and Microsoft Intune)
- Knowledge in DevOps as a Service methodology, including Infrastructure-as-code best practices
- Proficient in PowerShell, ARM/Bicep (samples welcome!)
- Experience with Microsoft Graph API;
Azure Automation;
Logic Apps/Power Automate
Technologies:
- Cloud Hosting Platforms including Azure, AWS
- Active Directory
- DNS, DHCP, Certificate Services
- Microsoft 365, Power BI
- Google Workspace
- Microsoft Intune
- ManageEngine Suite (ADManager Plus, ADAudit Plus)
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
