Our client is an asset-based transportation solutions provider well renowned for their high standards and reliable shipping, particularly in temperature-controlled transport, ensuring product integrity across Canada and the USA through rigorous validations and government regulatory agency qualifications.
With continued growth, the organization is looking to add a Customer Experience Manager to their team. Leading & Supporting a Team: Managing a team of 4 Customer Service Representatives (CSRs) and ensuring their success
Optimizing Customer Experience: Tracking Performance & Insights: Building dashboards and tracking Key Performance Indicators (KPIs) to measure customer service, dispatch efficiency, and team performance
10+ years’ experience in customer service roles, including managing and leading customer service teams and handling escalations
~ Experience within the Transportation/Trucking industry is essential
~ Proficiency with Office Suite, including Excel and Outlook
~ PowerBI, Tableau or equivalent skills
~ Experience using TMW is an asset
~ Strong data analytical skills and attention to detail
~ Excellent time management and organizational skills
