Summary/Objective
We are looking for an exceptional Technical Business Analyst to join our team of leading technologists delivering the most complete eBilling and Payments solution on the market today. This role will help gather and document requirements for biller projects in an agile environment.
Essential Functions/ Responsibilities
- Leads and manages requirements gathering and analysis activities by working with external clients, stakeholders, developers, designers, and QA analysts.
- Manages requirement changes throughout the project lifecycle for new product feature development.
- Experience in thoroughly understanding the technical aspects and proficiently in demonstrating and implementing IT products.
- Ability to analyze product requirements and help create user friendly applications using our proprietary NCLC (No Code Low Code) platform.
- Build UI and integration using APIs
- Ability to understand the technical aspects of our proprietary internal tools and develop proficiency in their usage, including functionalities, features, and capabilities.
- Effective communication and collaboration skills for working with the Engineering team.
- Ability to work with customers across a variety of industries
- Assist in the onboarding process for new business analysts, guiding them through the configuration procedures.
Supervisory Responsibility
This position will not have supervisory responsibility or direct reports.
Education and Experience
- Bachelor’s degree is required
- 3-5 years of related work experience
- Solid understanding of software development lifecycle and Agile development processes.
- Proven experience creating user stories, acceptance criteria, design documentation, process flows and wireframes in order to clearly communicate a set of functional or technical requirements.
- Ability to produce clearly articulated requirements and documents.
- Strong understanding of iterative software development.
- Knowledge of JIRA and Agile tools.
- Manage multiple projects and priorities, tasks and coordinate various channels of communication at the same time
- Be proactive and take initiative with little or vague directions at times to include desire to solve problems and be resourceful in seeking answers
- Knowledge of computer software systems and infrastructure, SQL and modern software frameworks is a plus.
- Familiarity specific vertical industry software - Utility, Local Government and/or Education and project management methodologies is considered advantageous.
- Strong organizational and time management abilities are necessary for handling multiple tasks and meeting deadlines.
- A passion for keeping up-to-date with industry trends and emerging technologies is highly valued.
- Demonstrated experience in Implementation engineering or Technical Business Analyst as a comparable technical role is essential.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is occasionally required to stand;
walk;
use hands tofinger, handle, or feel objects, tools, or controls;
reach with hands and arms;
and stoop, kneel, crouch or crawl. The employee may be required to life up to 25 lbs.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.
Travel
10-15% travel to customer sites may be required based upon project needs.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
Reasonable Accommodation
Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.
An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.
This is a current opening.
