**Note this is a onsite role 5 days per week with going Hybrid after probation pass
1st Line ----> 2nd Line Support
Comptia A+ IS Required
Technical Skills:
- Strong knowledge of Microsoft systems: Active Directory, Exchange (Azure/On-Prem), Microsoft Office 365.
- Proficiency with SCCM, Intune, and McAfee.
- Familiarity with Windows, iOS, and Android devices.
- Experience with hardware support for desktops, printers, and peripherals.
- Ability to troubleshoot and support Cisco VOIP (CUCM) and voice recording systems.
- Group Policy and PowerShell scripting experience.
Communication and Training:
- Clear and concise written and verbal communication.
- Ability to provide basic training on existing applications.
Analytical and Problem-Solving:
- Strong attention to detail for first-time fixes.
- Analytical problem-solving skills to diagnose technical issues.
Teamwork and Initiative:
- Ability to work closely with global IT teams.
- Capable of taking initiative in a small team environment.
Experience:
- Minimum of 2 years of relevant deskside support experience (ideally in Financial Services).
Regulatory Awareness:
- Knowledge of IT compliance and security best practices, particularly in a financial services environment.