Exciting Opportunity: Technical Project Manager I - Technical/Program Management
Are you passionate about solving technical problems, providing excellent customer support, and managing impactful projects? Join our client's dynamic team in the Technology Industry and be part of shaping the future!
Immediate Start
12 months contract with extensions
PAYE Contractor with paid holidays as they accrue
Remote/Hybrid Central London, UK
Key Responsibilities:
- Be the go-to tech guru, offering expert support for software, hardware, and integrations.
- Dive into Business Services Virtual Reality products, and master corresponding support tools.
- Help customers via support tickets, screen sharing, and other channels to resolve issues swiftly.
- Investigate, troubleshoot, and reproduce technical issues in test environments, ensuring fast escalation to higher-tier support or engineering.
- Collaborate closely with department heads, managers, vendors, and cross-functional teams to resolve challenges.
- Take ownership of small-budget projects and contribute to assigned initiatives.
This role is focused on providing technical support to High Potential & High Revenue Customers . You’ll be the technical lifeline for clients, troubleshooting, investigating, and escalating issues while providing regular updates through various channels.
You'll also collaborate with regional Customer Success Managers, Solutions Architects, and Engineering teams globally, while balancing project work on process improvements and assigned tasks. Expect a mix of hands-on support and project management, where priorities shift as business needs evolve.
What You’ll Need:
- A customer-centric mindset with a passion for problem-solving.
- The ability to master Business Services & Virtual Reality products and support tools quickly.
- Excellent troubleshooting skills and the ability to reproduce and escalate complex technical issues.
- Strong collaboration skills, working with teams across different regions and departments.
- An eye for process improvements and a proactive attitude in proposing solutions.
Important Skills:
● Customer support experience
● Troubleshooting
● Technical aptitude for Business Services & Virtual Reality products
● Soft skills, communication
Good to have Skills:
- Any other European language – Spanish, Portuguese, French
Ready to make an impact in the tech world? Apply now and join our client's Technology Team in delivering exceptional service and driving projects that matter!
Marina Economidou
marina.economidou@templeton-recruitment.com
