IT Support Analyst - £35,000 - £45,000 - London, Onsite.
IT Support Analyst to join a top London Markets specialty insurer. You will provide 1st/2nd line level support and resolve technical issues for staff across London, Australia and Bermuda. This is a great opportunity for someone who is early into their IT career and has a desire to progress a career in IT Service Delivery.
Responsibilities
- Provide 1st to 2nd line support at a high level of service across all levels of seniority including Senior Management and VIPs
- Manage tickets via ServiceNow
- Deploy any application and system changes in line with the change management process
- Ensuring that Servers and Desktops are up to date with necessary software patches and updates, following the agreed schedule
- Troubleshoot Outlook along with any issues relating to Office 365 and Exchange Online
- Ensure all IT equipment is maintained to an exceptional condition
- Responsible for any incidents, service & Change requests/problems
- Troubleshooting RDS issues
- Provide out of hours support on a scheduled rota
Skills and Qualifications required
- Knowledge of MDM - Jamf
- Experience in using Service Desk ticketing tools
- Microsoft 365, Office Suite
- ITIL training can be provided if necessary
