Service Desk Engineer (1st/2nd Line) Central Coventry Based – Onsite during Probation then Hybrid arrangements available
Salary range approximately £28,000-£30,000 + Bonus + Benefits
I am currently working with a Managed Service Provider in Coventry who are looking for a Service Desk Engineer (1st/2nd Line Support) to join their team. This company is offering an excellent opportunity for professional growth and development with the ability to get hands-on with new Technologies and complex Configurations.
There are further opportunities to go into Infrastructure and cloud support!
Annual Leave 20 days + bank holidays
Hybrid working options after probation
Company Pension scheme
Training and Development Opportunities from the first day
Company Bonus scheme
Onsite Parking
Provide 1st and 2nd Line Support to the Client base, including troubleshooting software, hardware, and business applications
Support with IT Projects & Migrations for a variety of Clients
Assist with new starters & leavers, PC builds and Office Setup and moves
Manage the backups, database and software
Roll out new Software and Applications
Previous Helpdesk/Service Desk Experience (Telephone/Email/Face-to-Face Support)
Office 365 Experience and Management
Proficient with Windows 10/11 & Intune (Or other MDM)
Basic Networking Knowledge (DNS/DHCP)
Experience with Active Directory & Group Policies
IT Certifications are an Added Bonus (CompTIA, MCP etc)
Service Desk Engineer (1st/2nd Line)
Central Coventry Based – Onsite during Probation then Hybrid arrangements available
Salary range approximately £28,000-30,000 + Bonus + Benefits
Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting