Are you looking for an exciting opportunity to support a major IT outsourcing project? We are seeking a Project Support Officer (PSO) to play a key role in the successful delivery of customer transition projects and in-flight services.
As a PSO, you will assist with governance and operational management, ensuring projects are delivered on time, within budget, and to the highest standards. Your responsibilities will include maintaining governance frameworks, tracking progress, managing documentation, and supporting financial tracking and vendor management. You’ll be central to facilitating smooth communication across stakeholders, managing risks and issues, and helping to execute change management strategies.
Key Responsibilities:
- Support the governance and oversight of large-scale IT projects.
- Manage project documentation, meeting coordination, and reporting.
- Track project progress, risks, and issues, ensuring compliance with timelines and standards.
- Assist in financial tracking, vendor management, and milestone planning.
- Facilitate communication between stakeholders and assist in change management.
- Support senior management to ensure service success.
What We’re Looking For:
- Strong communication skills (written and verbal) and excellent interpersonal skills.
- Problem-solving ability and an analytical approach to project challenges.
- Experience working in large-scale IT programmes, either as lead PMO or project manager.
- Confident in project governance, multi-tasking, and prioritising tasks effectively.
- Strong relationship-building skills with internal teams and external customers.
- Self-starter with the ability to work both independently and within virtual teams.
- Willingness to travel, including occasional overnight stays.
Desired Skills and Qualifications:
- ITIL V3/V4 certification or equivalent.
- Relevant project management qualification (Prince2, Agile, Scrum).
- Proficiency with Office 365, MS Project, MS Teams (or equivalent tools).
- Familiarity with PowerBI and strong process management skills.
- Understanding of RAID management, RAG status reporting, and milestone planning.
- Knowledge of version control and document integrity principles.
If you’re a collaborative, proactive individual with a passion for project management, we want to hear from you!