Job Title: Service Desk Analyst
Job Location: London
Job Type: Contract
Job Description:
Supporting the L1/L2 Service Desk
- Incident, standard change & problem handling on L3 level.
- Prepare, and execute non-standard changes requested by the customer (creating run books, joining CAB’s and executing the changes).
- Execute Production plan activities such as (solving vulnerabilities found by vulnerability management, executing, or supervising Monthly patch cycles).
Execute Manage LCM within their scope (new releases of software/firmware/patches etc.
Mandatory Skill
Desired/Secondary skills
- L3 Support , DB Migration , Infrastructure Support
