Job Title: Salesforce Community Manager – Nonprofit Specialist
Location: London Office (Remote)
Employment Type: Full-Time
Salary: £100,000
Job Summary:
A dynamic nonprofit organization is seeking a dedicated Salesforce Community Manager specializing in the Nonprofit sector to oversee the development and management of its Salesforce Experience Cloud (formerly Community Cloud) platform. The successful candidate will be responsible for creating and maintaining online communities that enhance donor engagement, volunteer collaboration, and program outreach. This role will play a pivotal part in helping the organization foster stronger relationships with its stakeholders through innovative and user-friendly digital experiences.
Key Responsibilities:
- Salesforce Experience Cloud Management:
- Develop and manage Salesforce Experience Cloud solutions tailored to the nonprofit’s needs, focusing on creating user-friendly portals for donors, volunteers, and community members.
- Configure and customize Experience Cloud pages, components, and themes to create a cohesive and engaging user experience.
- Implement tools for donor and volunteer self-service, allowing users to view their history, update personal information, and engage with ongoing programs.
- Community Engagement & Growth:
- Drive engagement strategies to grow the nonprofit’s community platform by facilitating online discussions, events, and volunteer opportunities.
- Collaborate with fundraising, marketing, and program teams to create targeted content, campaigns, and outreach strategies within the community portal.
- Monitor community activity, encouraging active participation and gathering feedback to improve user experience and engagement.
- Platform Optimization & Automation:
- Leverage Salesforce automation tools (Flows, Process Builder) to create seamless user journeys, automating processes such as event registration, donation tracking, and volunteer management.
- Continuously optimize the community platform, ensuring it aligns with organizational goals and user needs by enhancing features, performance, and integrations.
- Data Management & Reporting:
- Track and analyze community engagement metrics, using Salesforce reports and dashboards to measure success and identify areas for improvement.
- Ensure data quality and integrity within the platform, particularly around user profiles, engagement activities, and contribution records.
- User Support & Training:
- Provide training and support for community users, ensuring they can navigate and utilize the platform effectively.
- Troubleshoot technical issues and respond to user queries in a timely manner, ensuring minimal disruption to community operations.
- Collaboration & Strategy:
- Collaborate with internal teams to ensure the Experience Cloud aligns with the nonprofit’s strategic initiatives, including fundraising, program delivery, and volunteer management.
- Stay up-to-date with Salesforce Experience Cloud best practices and updates, integrating new features that improve the overall user experience and organizational outcomes.
Qualifications:
- Salesforce Certifications (Administrator, Experience Cloud Consultant, Nonprofit Cloud Consultant, or equivalent) preferred.
- 3+ years of experience managing Salesforce Experience Cloud or Community Cloud, preferably in the nonprofit sector.
- Strong understanding of Nonprofit Success Pack (NPSP) and how it integrates with Salesforce Experience Cloud.
- Proven experience in creating and managing user portals for donor and volunteer engagement.
- Technical expertise in configuring Experience Cloud, including page layouts, Lightning components, and data sharing models.
Desired Skills:
- Experience with content management systems (CMS) and building user-centric web portals.
- Familiarity with Salesforce Marketing Cloud or Pardot for community outreach and engagement.
- Basic knowledge of Apex and Visualforce for advanced customization.
- Strong communication skills and ability to work cross-functionally with various teams.
