Brand new role as an Operations Product Manager for a leading and well respected Lloyd's syndicate. As Operation Product Manager you will establish yourself as the product expert and go-to person for understanding the various insurance products including but not limited to, applications, warehouses, methodologies, and reporting solutions.
Business Knowledge (must have):
Lloyd’s Market, General Insurance or Broking Experience
Core concepts of Insurance – Underwriting, Reinsurance, Finance, Compliance, Claims
Background in Reinsurance or Claims Operations from either BAU or Project based activities
Responsibilities:
Tackle operational issues, mitigate risks, and seek opportunities for process improvement or automation, while staying updated on technical and regulatory changes affecting both areas.
Oversee the sequencing of operational and IT updates within these areas, ensuring project outcomes align with goals, and orchestrating both team’s engagement in business-wide operational change
Continually monitor and update business processes, ensuring they are evaluated regularly and adapted to reflect any changes as a result of I.T Initiatives
Work closely with the Head of Portfolio Strategy to ensure any initiatives in these areas align to the company's strategic objectives and the required prioritisation has been applied
Help develop the newly created Product Management capability, with a focus on developing core competencies and cultivating a culture of ‘continuous improvement
Undertake a continuous review of the existing products, identifying areas for improvement, and making recommendations to provide better outcomes for both the Claims and Reinsurance teams
Assist in troubleshooting and investigating operational issues that arise within both teams, helping propose and work through potential solutions
Proactively identify potential operational risks, ensuring all risks are monitored, actioned and if possible mitigated
Work with both teams to analyse business processes and workflows identifying areas for improvement or automation
Familiarise yourself with technical and regulatory changes to understand how they might impact the business landscape
Provide technical support to the business on behalf of both teams, including acting as a SME on projects, participating in workshops and contributing to project delivery as required
Build strong working relationships with key stakeholders across the business including but not limited to Operations, I.T, Underwriting, Finance, Pricing and Actuarial
Perform any required analysis to support and promote the funding of all discretionary initiatives
Oversee and assist in the monitoring and achievement of any project benefits from both the Claims and Reinsurance teams, confirming their alignment with the initial business case objectives
Facilitate the prioritisation of all operational and IT changes within the Claims and Reinsurance business areas, by co-ordinating both business teams across large-scale transformation projects, handling small change service requests, and contributing to the ongoing development of data warehouses
Assist the Head of Portfolio Strategy with any ad-hoc requests when needed
