Job Title: Business Support Engineer
Client Location: UK(Remote)
Starting: Asap
Pay Rate: £234 - £261(PAYE Inside IR35)
Duration: 12 months
RESPONSIBILITIES
Provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world.
Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with internal technical teams to resolve those issues
Manage technical relationship with partners, providing technical support and handling service outages
Communicates partner needs to the product team, to improve people’s experiences with our products
Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level
Scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Our infrastructure, presenting cross-functional and global context
Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
Use your problem-solving skills to resolve large business problems
Regularly frames and considers issues within the larger scope and goal of the team and translates
them into actionable insights that have key business impact
Independently thinks through execution from end-to-end, and uses judgment to understand how
actions may impact other stakeholders and communicates in advance
Be recognized and known as an expert across the global team and regularly coaches others through
projects and/or initiatives, from initial problem scoping, to methodology and project management
Confidently and constructively challenges priorities and/or the direction of a certain project.
Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize
resources
Make informed decisions and recommendations based on the reprioritization of competing needs
Consistently delivers constructive feedback to peers in a way that strengthens relationships and
enables projects to advance more quickly while motivating and uniting the team to achieve common goals.
MINIMUM QUALIFICATIONS
5+ years of experience as a Support Engineer, Service Engineer or similar.
Engineering degree, or a related technical discipline, or equivalent work experience.
Proven experience in API development on cloud-based infrastructures.
Programming experience using primarily Object-Oriented languages, such as PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API
technologies and architectures.
Demonstrated problem-solving approach and analytical skills
Experience in communicating with technical and business audiences and writing technical documentation.
PREFERRED QUALIFICATIONS
Experience with the full web stack, REST API development and technologies, and bug management support.
Experience in building advertisement campaigns in social media
Experience in configuring payments products.
Client Description:
Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
