Product Technical Support Engineer - Healthcare Software
Peterborough
Salary: To £35,000
The Product Technical Support Engineer role is to provide Healthcare customers software support for our clients core software products that they provide to the NHS. The Product Technical Support Engineer will have excellent customer communications skills, logical thinking and troubleshooting skills, and the ability to pick up knowledge of bespoke software applications easily.
Requirements;
Essential
- Previous experience with working and learning bespoke software systems for providing support
- Excellent client engaging and communication skills, both verbal and written
- High computer literacy
- Excellent communication and interpersonal skills – ability to develop positive business relationships internally and externally
- Personal accountability and organisation – capable of multitasking and managing time effectively
- An excellent problem solver with a thirst for acquiring new industry/product knowledge
- Previous experience with a helpdesk ticketing system.
- Previous experience with customer support.
- Able to respond and resolve tickets in a timely manner.
- Troubleshooting software issues for users with the aim for first-time resolution.
Desirable
- Exposure to NHS systems
- Some experience with SQL Management Studio
Responsibilities
- Providing all levels of software support for bespoke NHS software solutions.
- Troubleshooting software issues for users with the aim for first-time resolution.
- Some work with developers supporting latest version of software.
- Escalate unresolved issues to the appropriate internal teams
- Learning each customer specifics.
- Generating KB articles for internal WIKI should it be required.
Benefits
- 25 days holiday
- Workplace pension scheme
- Option to enrol in private healthcare scheme
- Paid training and development
An excellent opportunity for a Product Technical Support Engineer to work for a highly regarded and growing healthcare technology solutions company.
