About The Role
Providing excellent service to our customers is fundamental to the continued success and growth to Ecotricity.
The successful candidate will join a team responsible for the supporting internal and external systems.
Including the implementation of improvement requests and troubleshooting performance issues, in line with department expectations.
Specific technology exposure
Clearly the skillset listed here is broad and diverse, and we don’t expect you to have all those here, so don’t be put off. Training is available to develop these skills.
- Cloud Platforms: AWS & Azure
- Microsoft 365:
- Entra ID
- InTune
- Security & Compliance
- Exchange Online
- Sharepoint Online
- Teams
- Office Suite
- VMware vSphere
- Server and Storage Hardware
- Windows Operating Systems (including Windows Server 2008 to 2022 and Windows 7 to 11)
- Active Directory
- Networking Technologies
Security technologies; Anti-Virus, Firewall, Disk-Encryption, Email security, Intrusion Detection, Web Filtering.
About You
The right candidate for this role will be customer focused and find value in helping people and fixing problems. You will be comfortable dealing with people ‘face to face’ and be happy to be a public face of the IT Services department.
You’ll be able to interpret and investigate requirements and issues and respond effectively, using good written and verbal communication skills.
Experience and skill set Desired
- Customer-oriented outlook
- Problem-solving attitude
- Ability to organize and prioritise diverse workloads under pressure
- Excellent written and oral communication skills
- Calm attitude towards resolving issues/problems/outages
- Experience working on an ITIL framework helpdesk would be advantageous
- Experience of working with Agile would be advantageous
- Experience working with Jira, Jira Service Desk and Confluence.
- Experience within Jira administering Sprints and writing associated tickets such as Stories and Tasks.
- Experience constructing and/or working with a documentation framework within Confluence.
Educational Requirements
This role isn’t being restricted by educational requirements. Your ability to demonstrate an interest in technology and customer service can be shown in any number of ways, how you demonstrate that to us is up to you.
About Us
What's in it for you...
- Healthcare plan, life assurance and generous pension contribution
- Volunteering day
- Hybrid working
- Various company discounts (including shops, gym, days out and events)
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days
- Cycle to work scheme, car pooling and onsite parking available
- As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of - grass.
We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
