Technical Support Engineer
Manchester – on site
£30k - £35k
I’m working with a leading housing association who are looking for technical support engineers to join their small but mighty team.
This is an excellent space for development, if you’re currently working with technical support and want to be in a space where you can gain more exposure, learn new tools and stay at the forefront of tech , all with plenty of opportunity for progression – this is the place for you.
Key Responsibilities of a Technical Support Engineer:
- Provide operational desktop and systems support - Diagnose and troubleshoot technical issues.
- Research and identify solutions to end user software and hardware issues.
- Triage and escalate unresolved issues where appropriate
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Maintain centralised knowledgebase and ensure it kept up to date.
What experience are we looking for in a technical support engineer:
- Experience within technical support roles
- Familiarity with advanced principles and adoption of ITIL
- Strong documentation and communication skills both verbally and written.
- Good understanding of computer systems, mobile devices, and other tech products
- Experienced working with and improving Windows Server technologies (Windows 10, Office 365, MS Azure)
- Experienced working with and improving Microsoft Enterprise Services (Active Directory, Exchange Server, Configuration Manager SQL Servers etc)
- Background in service desk roles is useful but not essential
- If this role looks interesting to you, please apply or send your CV to Georgia at g.cummings@ltharper.com
