Psycle is a boutique fitness group with currently five sites across central London and an online platform, Psycle at Home. We are always on the look out for exceptional leaders to join us and manage our growing studios.
Job Summary
This role is ultimately accountable for every aspect of the business from people, customer service, marketing, operations and finance. You will have excellent communication and organisational skills, and the ability to manage your time effectively to make sure both the studio and its teams get what they need to operate smoothly.
A week in the life of a Studio Manager will be a mixture of floor shifts with admin time. When you are on shift, you will be leading the team and reviewing staff and business operations to ensure everything runs effectively and efficiently. As Manager, you are able to adapt and respond quickly by making choices that build the highest performing work environment. You continually provide coaching, feedback and follow through to drive morale, engagement, happiness, knowledge, confidence and skill set. Admin hours give you time to focus on people (culture, recruitment, HR, training & development), driving community spirit and customer service, assessing the building operations and financial reporting to drive studio profitability.
Above everything, your leadership style cultivates a positive team environment that is grounded in the company’s core values and accelerates people’s performance.
KEY RESPONSIBILITIES
Studio Operations
- Oversee daily studio operations including people, retail and facilities
- Manage staff scheduling to ensure studios run smoothly and efficiently
- Conduct regular studio walkthroughs and inspections to ensure facilities are maintained to a high level and studios remain compliant with H&S regulations
- Oversee the daily checklists and maintenance logs completed by staff to ensure maintenance issues are escalated correctly and resolved quickly
- Be responsible for managing stock levels, and stock ordering
- Manage and drive studio performance by analysing studio weekly analytics, working towards budgets/KPI targets set
Team Leadership
- Hire, train and nurture a strong team
- Continually provide coaching, feedback and follow through to drive morale, engagement, happiness, knowledge, confidence and skill set
- Provide effective team/performance management by holding regular staff check ins, team meetings and assessments
- Build creative team initiatives to ensure strong brand engagement from employees
- Work closely with the Regional Manager to ensure we retain talent and focus of progression and upskilling individuals within the company
Community Marketing
- Build strong relationships with the local community to drive new business into the studios as well as working on offering our community exclusive benefits
- Work closely with the internal marketing team coming up with ideas to better promote the studio/offerings
- Manage and drive studio performance by analysing studio weekly analytics, working towards budgets/KPI targets set to focus on areas of the business where you can drive revenue/retention
Psycle Ethos
- Work towards upholding Psycle Core values and upholding brand standards at all times.
- Lead by example and and remain a brand ambassador within studio and the external community
- Help support the inclusivity of Psycle and ensure we push the business forward to being the best we can be.
REQUIRED SKILLS AND EXPERIENCE
- 1-2 years + of proven ability leading people in a management role
- Has proven experience managing operations
- Experience working in a fast paced environment
- Great time management and communication skills
ADDITIONAL INFORMATION
- Usual working hours will be between Monday to Friday but you will need to be flexible with your schedule on these days. Working hours will be based on business needs but can start as early as 5:45am and run as late as 9:30pm.
BENEFITS
- Quarterly KPI bonus scheme earning up to 10% of your salary
- Free unlimited Psycle classes
- Free Psycle At Home Subscription
- 30 days holiday (inclusive of Bank Holidays)
To apply, please send your CV and a covering letter explaining why you would like the opportunity to join the Psycle team and why you believe you would succeed in this role, to careers@psyclelondon.com
