NEW PERMANENT OPPORTUNITY AVAILABLE FOR A ORACLE CLOUD PAYROLL SUPPORT CONSULTANT
- Searchability NS&D has a permanent opportunity for an Oracle Cloud Payroll Support Consultant to work across an exciting range of projects
- Salaries up to £55k + package
- Based in Manchester - Mostly Remote
- For more details please call me on 07842 002 256 or email varley@searchability.com
WHAT WILL THE ORACLE CLOUD PAYROLL SUPPORT CONSULTANT BE DOING?
The Oracle Cloud Payroll Support Consultant will be responsible for the delivery of incidents, problem resolution and change activities at one main customer with opportunities to work across multiple managed services customers.
The role will be part of a delivery team working collaboratively across the client and with the customer to deliver fantastic products and services.
RESPONSIBILITIES:
- Managing the Oracle Payroll support for the customer including request fulfilment, Incident Management, Problem Management and Change.
- On a rota basis be available on call for major incidents over some weekends and bank holidays. This would be paid as per the overtime policy, which would be in addition to your basic salary.
- As appropriate undertake root cause analysis of customer issues raised, apply fix as necessary and manage through to resolution
- Managing expectations with the customer through change and/or issue lifecycle
- Working with the customer to identify and document business requirements
- Supporting the design of the technological solution for the customer and ensure best practice approaches, tools and templates are used, and manage the team to deliver high quality solutions and services.
- Overseeing Oracle SRs ensuring they are managed and chased appropriately with Oracle
- Establish strong and effective relationships with both internal and external stakeholders
- Proactive articulation of appropriate system enhancements and process workaround solutions
- Fully document all solutions developed
- Supporting the customer through testing activities
- Stay up to date with the Oracle payroll roadmap, new functionality, and releases
- Attend both internal and external meetings and follow up on agreed actions in a timely manner.
SKILLS & EXPERIENCE REQUIRED:
- The location of this position will be Home/Hybrid with travel required as per customer / project needs
- Excellent knowledge of a wide range of modules in the Oracle HCM suite but particularly payroll
- Has a positive/can do approach
- Passionate about the customer experience
- Takes ownership and accountability of the work they do
- Ability to work across multiple deliverables
- Well-organised and structured in approach
- Demonstrates tenacity to overcome challenges and see an issue or piece of work through to the end
- Excellent attention to detail
- Excellent written and verbal communication skills
- Excellent analytical skills
- Excellent customer/relationship management skills
TO BE CONSIDERED….
Please either apply by clicking online or emailing me directly to shaun.varley@searchability.com - I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Shaun Varley. I look forward to hearing from you.
ORACLE CLOUD PAYROLL SUPPORT CONSULTANT
KEY SKILLS:
ORACLE / CLOUD / HCM / SUPPORT / CONSULTANT / NATIONAL SECURITY / DEFENCE / GOVERNMENT / SECURITY CLEARED / SECURITY CLEARANCE / SECURITY CHECK / SC CLEARED / SC CLEARANCE
