Job Description: OT Security Engineer - Tenable
Location: Warwick, London, Norwich
The Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We are an exciting organisation to work for, ranked as a “Top Employer” as part of the Top Employer Institute annual listings.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 260,000 dedicated employees serving clients across 66 countries.
Job Description:
Responsibilities:
- Provide first-level support for Tenable.ot, Tenable.sc, and Tenable Sensors, troubleshooting issues, and resolving technical problems promptly.
- Handle, or assist others with, all levels of support issues, including the most complex and critical problems (in line with the Elite Support team).
- Collaborate with end-users, developers, and other teams to identify and address solution-related issues.
- Provide documented network and firewall configuration support as necessary during implementation and hyper care.
- Monitor system performance, license allocation (in line with the Customer Success Manager), diagnose errors, and ensure optimal functionality.
- Provide documentation of troubleshooting steps and results when engaging level 3.
- Document and maintain knowledge base articles for common problems and solutions.
- Assist in software deployments and upgrades (two domestic trips included).
- Create training for support team members including curriculum, content, and training.
- Hold weekly meetings with level 3 support to review issues and collaborate on solutions, documentation, and vendor bug fixes.
Deliverables:
- Develop training curriculum incorporating lessons learned and user feedback.
- Support planning and execution of Tenable.ot deployments.
- Provide training in line with the product support curriculum to other team members involved in the deployment process.
- As part of the Transition to Product Line and Transition to Operations features, create a Turnover Package for the Receiving Product Line
- Create a searchable Knowledge Database for Support and Operations (in line with Tenable functionality).
Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
- Contributory pension
- Extra holiday purchase
- Life insurance policy
- Private medical insurance
Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.
