Application Support Analyst
Role Overview
We a recruiting for a number of roles within our Application Support team; responsible for the day-to-day support and operations. Primarily the role will undertake support activities involving various underwriting platform applications, working on Incident, Problem and Service requests. Outside of BAU there are ample opportunities to participate in the numerous ongoing initiative projects.
Core Responsibilities
- Work on Incident, Problem and Service request tickets resolution, within agreed SLAs.
- Experience of using any service desk system, preferably ServiceNow.
- Execute routine system jobs and processes to support the BAU operation of IT systems.
- Contribute and implement continuous improvements to the function.
- Work closely with other IT functions like Service Desk, Infrastructure, DBAs, Network Security on IT application support issues.
- Performing basic operations related to system administration of the application.
- Querying the application databases and perform initial level data analysis.
- Extensive interaction with vendors and internal teams to be able to provide effective and efficient application Support.
Skills & Experience
- Experience of having supported an underwriting software system
- Any experience with SQL Scripts and Salesforce will be beneficial
- Good understanding of Lloyds market insurance business processes and platforms like Xchanging
- Good understanding of the Lloyds market premiums and claims messages (USM and SCM)
- Knowledge of a policy life cycle, claims processing and outwards RI process.
- Good technical experience of TSQL to perform data query and extraction.
- Exposure of working in a regulatory environment.
Our benefits
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
