The successful candidate will report directly to the Cloud Infrastructure team lead and will be responsible for supporting both the cloud platform, along with third party clouds, including Azure, Oracle and GCP CSP environments. Input into KPI reporting on Billing and Security Metrics
Manage and configure Cloud based alerting not covered by proprietary monitoring, i.e. Manage and enhance build standards and ensure all new Cloud builds meet those standards inline with the Cloud providers audit requirements
Provide L2/L3 support for Managed Services customers around Cloud Security, Connectivity, Networking, Load Balancing, Billing and Cloud projects
Provide L2/L3 support for Managed Services customers around operating systems (predominantly Linux, some Windows, some Solaris)
Provide L2/L3 support for Oracle Engineered Systems hosted within the cloud environment and on premise
Provide L2/L3 support for customer operating system environments hosted both on prem and in the cloud, covering predominantly Oracle/Redhat Linux, but also Microsoft Windows and Solaris operating systems.
Join the on-call rota to provide out of hours support for severity 1 incidents across the supported estate.
Support the wider Group on Cloud specific training and technology
Knowledge/experience of implementing and supporting Oracle Engineered Systems (PCA, ODA,Exa)
Strong operating system support (linux) knowledge
Adept at understanding, defining, implementing and monitoring infrastructure security best practices
Demonstrable understanding of network infrastructure principles including but not limited to Routing, VPN, LB, WAF etc.
Knowledge of monitoring systems and principles across both native cloud platforms and nagios-based monitoring platforms
Knowledge of virtualisation / hypervisor technologies, specifically Linux KVM
Articulate and design against architectural principles such as scalability, performance, capacity and availability
Manage the operations and administration of a team which should include Goal Setting and Performance
Experience in working in a Technical Professional Services / Consulting environment
Willingness to (if not already achieved) gain security clearance/DBS checks etc.
