Job Description: Service Desk Engineer/Helpdesk/1st Line
Location: Central Reading Office - Salary: Up to £32k
Experience Required:
- Experience in a service desk environment
- Excellent customer service skills
- Confident communicator
- Strong technical knowledge of Windows operating systems, M365, and service desk methodologies
Responsibilities:
- Provide exceptional service desk support, ensuring a positive and efficient experience.
- Handle 1st line support enquiries, resolving issues related to O365, Cloud services, desktop support, Microsoft applications, and other business systems.
- Demonstrate advanced troubleshooting skills to resolve tickets at the first ask.
- Proficiently troubleshoot printer issues and offer quick resolutions.
- Administer Active Directory, creating and managing user accounts and permissions.
- Manage SharePoint and OneDrive, assisting with user access, permissions, and troubleshooting.
- Troubleshoot any Microsoft application used by the business.
- Set up devices using Microsoft Autopilot and configure laptops, tablets, and mobiles for new starters.
- Conduct timely onboarding and setup for new employees, ensuring seamless integration into the company.
- Disable user accounts and devices securely and efficiently.
- Maintain clear and detailed documentation of support interactions, resolutions, and system configurations.
- Exhibit excellent communication skills, providing clear and concise instructions to users and collaborating effectively with team members and various levels of stakeholders.
- Prioritise and escalate issues professionally, ensuring timely resolution and minimising downtime for users.
Please apply ASAP if interested as this is an urgent role!
